Delivery Information

Shipping

Free worldwide express delivery to over 190 countries by the courier service on the YANA BESFAMILNAYA Online Store choice is available for you.

Delivery time for Items in stock is normally between 4 and 8 working days for wordwide shipping and between 2 and 6 working days for delivery to Russia depending on when your order is processed, and the location you require the order to be shipped to.

For Made to Order Items delivery times can vary between 2-4 weeks from order date.

YANA BESFAMILNAYA aim to deliver the customer’s chosen items to the place and person of their choice, in perfect condition and in the shortest possible time. Please order from YANA BESFAMILNAYA Online Store with enough lead-time to prevent any loss or disappointment resulting from the delivery time, espeсially before and during public holidays, as YANA BESFAMILNAYA cannot be responsible for this.

If your order cannot be delivered within the timeframe specified at the time the order is placed, YANA BESFAMILNAYA will notify you and try to rectify the situation as quickly as is practically possible. All new orders are deemed separate and each is treated individually.

Dispatch

Please note, before YANA BESFAMILNAYA can dispatch your purchases, YANA BESFAMILNAYA may need to confirm your details with your card issuer. YANA BESFAMILNAYA will do its best to keep delays to a minimum.

YANA BESFAMILNAYA aim to dispatch all orders within 48 hours. YANA BESFAMILNAYA operates Monday to Friday and not on public holidays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, YANA BESFAMILNAYA are not responsible for any delays caused by any local customs clearance processes. If a customer has ordered several items at the same time, the products may be delivered at different times.  

Tax & Duties

If you order goods for delivery outside of Russia, please note that your purchase may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by the customer. It is accepted by the customer that YANA BESFAMILNAYA have no control over additional charges in relation to customs clearance. YANA BESFAMILNAYA recommends that the customer checks with their local customs officials or post office for more information regarding importation taxes/duties that may be applicable to their online order. 

Insurance

YANA BESFAMILNAYA insure each purchase during the time it is in transit until it is delivered to the your specified delivery address. YANA BESFAMILNAYA requires a signature for any goods delivered, at which point responsibility for the your purchased goods passes to you. If you has specified a recipient who is not yourself for delivery purposes (for example as a gift) then the you accept that evidence of a signature by this recipient (or at that delivery address) is evidence of delivery and fulfilment by YANA BESFAMILNAYA and transfer of responsibility in the same way. 

Force Majeure

YANA BESFAMILNAYA shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.