Your shopping cart is empty!
YANA BESFAMILNAYA wants to ensure your
complete satisfaction. For online purchases of In-stock items, YANA BESFAMOLNAYA will accept
Items not worn, used or damaged for a full refund as set out below. Your
satisfaction is YANA BESFAMILNAYA’s top priority, and as such it handles each query on an
individual basis to the best of its ability.
While YANA BESFAMILNAYA hopes that the customer is delighted with their order, if they are not perfectly satisfied with the goods YANA BESFAMILNAYA will happily offer a full refund or exchange. In order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all labels attached and in the original packaging.
We will issue a refund on receipt, or exchange the item for a different size / color if preferred and available.
Please follow the steps below:
1. Notify YANA BESFAMILNAYA of their intentions to return the Item within 48 hours of delivery and apply for a RMC (Return Merchandise Code) code on link below:
2. Once provided with the RMC code, items must be returned within 14 days of the date of the return request. Returns outside these timeframes will not be accepted.
The item is the customer’s responsibility until it reaches YANA BESFAMILNAYA. For the customer’s own protection, YANA BESFAMILNAYA recommends that the customer sends the parcel using a delivery service that insures the value of the goods.
The cost of returning the item to YANA BESFAMILNAYA is the customer’s responsibility.
All successfully returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred. This process can take up to 30 days. With exchanges, the customer’s new item(s) will be shipped to them as soon as the designer receives its returning package and any additional payment which is required.
Please note: New and unused means that there are no marks on the item or any wear on the tags. YANA BESFAMILNAYA does not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. YANA BESFAMILNAYA and its designers are not responsible for any item that is not returned in the manner set forth above.
Shoes: All shoes must be tried on a carpeted surface until the customer is certain they are keeping them. Shoes should be returned unmarked and in their original, undamaged shoebox as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.
Intimate Apparel: Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
Please be aware that items that are Made to Order are not refundable. International customs duties and sales taxes are not refunded for any shipments.
If you have received an item from Yana Besfamilnaya Online Store as a gift you can exchange it for another item of the same value or more provided you pay the cost difference and the additional shipping, taxes, and import duties, and any additional charges which may incur as a result of exchange.